Privacy Policy
Last updated: February 2026
Lighthouse 27 LLC ("us", "we", or "our") operates the Ascend Systems website and AI phone answering service. This page informs you of our policies regarding the collection, use, and disclosure of personal information.
Information We Collect
- Contact Information: Name, phone number, email address, and business name.
- Call Data: Phone call recordings, transcripts, and metadata.
- Usage Data: Basic analytics about website interaction.
- Business Information: Business type, services, hours, and training details.
How We Use Your Information
- To provide and maintain our AI phone answering service
- To configure and train your AI assistant
- To send you lead notifications and call summaries
- To respond to your inquiries and provide customer support
- To improve our service and develop new features
Call Recording Disclosure
Our AI assistant records calls for quality assurance and your review. Recordings are stored securely and accessible only to you and our team. North Carolina is a one-party consent state.
Data Sharing
We do not sell your personal information. We may share data with:
- Telnyx: Our voice AI infrastructure provider.
- Service providers: Tools for email, analytics, and customer management.
- Legal requirements: When required by law.
Data Security
We use industry-standard security measures including encryption in transit and at rest.
Your Rights
You may request to access, correct, or delete your personal information at any time by contacting us at hello@ascendsystems.com.
Contact
Lighthouse 27 LLC
Charlotte, NC
hello@ascendsystems.com
(704) 555-0123